Ideal Diet (“us”, “we”, or “our”) operates the https://www.idealdiet.me (hereinafter referred to as the “Service”). Personal information provided on the website and online credit card transactions is transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
The Information We Collect
Generally, you may browse the Ideal Diet website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the
requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.
We may collect the following information:
● contact information including email address
● demographic information such as postcode, preferences, and interests
● other information relevant to customer surveys and/or offers
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
The data collected is stored in a highly secure system database, and this will remain until the operation of Ideal Diet stops.
How We Use the Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
● Internal record keeping.
● We may use the information to improve our products and services.
● We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. However, we will not share or use Shoppers’ data for any kind of third-party marketing communications.
● From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Others with Whom We Share Your Information.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to (a) manage a database of customer information; (b) assist us in distributing emails; (c)
assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.
Business Transitions: We may transfer or share a copy of personal information about you in the event that Ideal Diet or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a
Ideal Diet specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
Your Choices Regarding Use of The Information We Collect
You have several choices regarding our handling of your nonpublic personally identifiable information.
Direct Mail or Telephone Marketing: If you shop at the Ideal Diet and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to -Ideal Diet Customer Care at 141 Ahmed Bin Ali street, Zone 37, Fereej Bin Omran, Doha,
Qatar or call +974 4488 7745 If you choose to write to us, please include your name, address, and credit card account number (if you have one), and state one of the following:
“NO MAIL OFFERS” (if you don’t want to receive offers by mail);
“NO PHONE OFFERS” (if you don’t want to receive offers by phone);
“NO PHONE OR MAIL OFFERS” (if you don’t want to receive either).
Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your
patience and understanding in giving us time to carry out your request.
Online Account Registration
To make online shopping faster and easier, you may register on the Ideal Diet website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
Emails: You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Ideal Diet or its affiliates you can click on the “Unsubscribe” link at the bottom of any email communication sent by us. Please allow us 3
business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Mail: PO Box. 3585 141 Ahmed Bin Ali Street, Zone 37, Fereej Bin Omran, Doha,
Shipping & Delivery Policy
Shipping Policy: Thank you for visiting and shopping at https://www.idealdiet.me. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time: All orders are processed within one business day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped.
Customs, Duties, and Taxes: Ideal Diet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages: Ideal Diet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Qatar.
Last updated October 06, 2020
Our Returns & Refunds provides detailed information about options and procedures for returning your order.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Returns: All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process: To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail
your return to the following address:
#PO Box. 3585 141 Ahmed Bin Ali Street, Zone 37, Fereej Bin Omran, Doha, Qatar
Refunds: After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
Exceptions: For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
As per Ideal Diet refund policy, we apologize for not being able to refund Membership subscription however, Customers can choose from our available products or food/beverages with the value of the remaining amount according to the number of subscribed days.
The currency for any of your transactions with us will be QAR (Qatari Riyals).
Depending on the payment method you select, our payment processor can show the estimative price in your local currency but the transaction will be billed in QAR (Qatari Riyals) on your bank card